Refund & Returns Policy

SFUYA LLC accepts return requests for eligible products within 30 days of delivery.

To request a return, please contact our customer support team at info@sfuyallc.com and provide your order number, the product you wish to return, and the reason for the return.

If your kitchen product arrives damaged, defective, incorrect, or missing components, please include clear photographs of the product and packaging when contacting us.

Our customer support team will review your request and normally provide return instructions within 1–2 business days.

Please do not send any product to our corporate business address without first receiving return authorization and specific return instructions from our customer support team.

Return Condition

Returned products should be clean and in good condition and, whenever reasonably possible, include the original packaging, accessories, manuals, and components supplied with the order.

Products should not show damage caused by misuse, improper handling, unauthorized modification, or use inconsistent with the product instructions.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, or affected by a fulfillment error, SFUYA LLC will review the issue and provide an appropriate resolution.

Depending on the circumstances, this may include:

• A replacement
• A full or partial refund
• A prepaid return shipping label
• Another appropriate resolution agreed upon with the customer

Please contact us as soon as reasonably possible after discovering an issue and provide clear photographs when applicable.

Refunds

Refunds are issued to the original payment method after the returned product has been received and reviewed, unless otherwise agreed upon by our customer support team.

Approved refunds are normally processed within 3–5 business days.

Your bank, credit card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Return Eligibility

Returns may be declined or subject to an adjusted refund when:

• The return request is submitted after the applicable 30-day return period
• The product has been damaged through misuse, improper handling, or unauthorized modification
• Essential components, accessories, or parts are missing
• The returned item materially differs from the product originally shipped
• The product does not otherwise meet the return requirements described in this policy

Eligibility is reviewed based on the condition of the product and the circumstances of the return.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed.

If a return is required because the product arrived damaged, defective, incorrect, or due to a fulfillment error, SFUYA LLC may provide a prepaid return shipping label where appropriate.

For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise stated by our customer support team.

Customer Support

Email: info@sfuyallc.com
Phone: +1 (505) 226-1024
Support Hours: Monday–Friday, 9:00 AM–5:00 PM MT
Response Time: Normally within 1–2 business days

Corporate Business Address

SFUYA LLC
1209 Mountain Road Pl NE Ste 10853
Albuquerque, NM 87110
United States

Important: The corporate business address above should not be used for product returns unless our customer support team specifically authorizes the return to that location. Please contact info@sfuyallc.com before sending any return.