Refund policy

Refund & Returns Policy

SFUYA LLC accepts return requests for eligible products within 30 days of delivery.

Return Requests

To request a return, please contact our customer support team at info@sfuyallc.com and provide:

* Your order number
* The product you wish to return
* The reason for the return
* Photographs when the product arrived damaged, defective, incorrect, or with missing components

Our customer support team will review your request and normally provide return instructions within 1–2 business days.

Please do not send products to our corporate business address unless our customer support team specifically provides that address as the authorized return destination.

The appropriate return destination and return instructions will be provided after your request has been reviewed.

Return Condition

Returned products should be in good condition and, whenever reasonably possible, include the original packaging, accessories, manuals, and components supplied with the order.

Products should not show damage caused by misuse, improper handling, unauthorized modification, or use inconsistent with the product instructions.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, or is affected by a fulfillment error, please contact us promptly.

After reviewing the issue, SFUYA LLC will provide an appropriate resolution, which may include:

* Replacement
* Full or partial refund
* Prepaid return shipping label
* Another appropriate resolution agreed upon with the customer

Return Shipping

If a return is required because the product arrived damaged, defective, incorrect, or because of a fulfillment error, SFUYA LLC will provide appropriate return instructions and may provide a prepaid return shipping label.

For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise stated by our customer support team.

Refunds

Refunds are issued to the original payment method after the returned product has been received and reviewed, unless otherwise agreed upon by our customer support team.

Approved refunds are normally processed within 3–5 business days.

After a refund has been processed, your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Return Eligibility

A return or refund may be declined or adjusted when:

* The request is submitted after the applicable 30-day return period
* The product has been damaged through misuse, improper handling, or unauthorized modification
* Essential components, accessories, or parts are missing
* The returned item materially differs from the item originally shipped
* The product does not otherwise meet the return requirements described in this policy

Customer Support

Email: info@sfuyallc.com
Phone: +1 (505) 226-1024

Support Hours:
Monday–Friday
9:00 AM–5:00 PM MT

Response Time:
Normally within 1–2 business days

Corporate Business Address

SFUYA LLC
1209 MOUNTAIN ROAD PL NE STE 10853
ALBUQUERQUE, NM 87110
United States

Important: The corporate business address above is not automatically the return destination for products. Customers must contact our support team and obtain return instructions before sending a return.
BUSINESS INFORMATION — FINAL
Business Information

SFUYA LLC is a U.S.-registered online retail company based in New Mexico. We offer practical, creative, and functional kitchen and dining products designed for everyday cooking, food preparation, serving, beverage preparation, and entertaining.

Our product assortment includes kitchen gadgets, cooking and preparation tools, tea and beverage accessories, serving accessories, food preparation products, and related kitchen and dining items.

We are committed to accurate product information, secure order processing, dependable fulfillment, tracked delivery, responsive customer support, and clear shipping, return, and refund procedures.

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Refund policy